Support

The following information will also be sent to you during the HammerPriced setup process.

In order to set up your eBay listings correctly, there are a number of settings you’ll need to decide upon.

Here are the settings questions:

1. Your PayPal address:

2. ZipCode where you ship from:

3. Handling Time for shipping:

1 day is eBay’s recommended setting; 2 is ok; 3 is frowned on but will work. These are business days (M-F) from payment date. 0 (same day) or 1 are required for eBay’s Top Rated seller status.

4. Returns Policy
Returns Accepted or Returns Not Accepted

5. Returns Accepted Within
If returns are accepted, then you can choose 14, 30 or 60 days. 30 days is required for Top Rated seller status.

6. Shipping Cost Paid By
Buyer or Seller

7. Return Policy Text

Here is a standard policy. You can write what you want:

Returns accepted for any reason within 14 days. Buyer pays return shipping unless there was an error in the listing.

8a. Do You Collect Sales Tax?
8b. Have You Set Up a Tax Rate Table in eBay?

eBay will calculate sales tax for you, but only if you have set up a tax rate table on eBay. Sales tax will only be added for buyers in states where you collect tax (i.e., if you are in California, sales tax will not be added to sales made to buyers in Iowa).

HammerPriced cannot add sales tax for you; we can only tell eBay to consult your sales tax table.

Here are the instructions for setting up a sales tax table in eBay:
http://pages.ebay.com/help/pay/checkout-tax-table.html#setting

9. Ebay Buy It Now Price Markup/Mark Down
Do you want the eBay BIN price to be more, the same, or less than your standard database price? If More or Less, by what %?

10. Consider Best Offers?
HammerPriced recommends that you consider Best Offers. eBay buyers expect to haggle and sellers who do see much better results.

For more information on Best Offers, see
http://www.hammerpriced.com/support/#collapse-1881
http://www.hammerpriced.com/creative/ebay-best-offer-settings/

11. Do You Want to Auto Reply to Offers?
We recommend yes, but that you also set Auto Accept and Auto Decline ranges. This way you don’t have to deal with people who offer $25 for something priced at $250. Many eBay buyers like to wheel and deal a bit and successful sellers give them that option, even if it is something of an illusion.

11a. Auto accept offers of at least xx% of BIN price (after any increase to the base price is applied)

11b. Auto decline offers of less than xx% of BIN price.

[As an example, if your website price is $100 and you Markup the price by 10% to $110 BIN on eBay, and you autoaccept offers of 80%, and autoreject those below 50%, then you’d accept offers of .8 x 110 = $88 to $110, reject offers of 0.5 x $110 = $55 and below; and consider offers from $55.01 to $87.99]

HammerPriced offers three settings for automated Best Offer responses on eBay.

  1. Allow Best Offers: Yes or No
  2. Auto Accept From: % of eBay List Price
  3. Auto Decline Below: % of eBay List Price

A related setting is Adjust Database Price By: %

Adjust Database Price By allows you to increase (values over 100%) or decrease (values under 100%) the asking price for your item in you book-cataloging database (e.g., BookHound or BookTrakker).

Example. If you have an item priced at $100 and you want the item to start at $125 on eBay, you would set the Adjust Database Price by setting to 125%.

Allow Best Offers. If you choose yes, then eBay will allow customers to make offers on your items. If you choose no, the customer will have to pay the full asking price or not purchase the item.

Auto Accept From determines what kind of discount off the asking price you want eBay to accept automatically. The advantage of using this setting is efficiency and better sale completion rates. You won’t have to respond to as many offers manually, and some of your customers will know right away that they purchased the item. This makes customers more likely to pay on the spot.

Typical settings range from 75 to 90%.

Auto Decline Below causes eBay to automatically reject low-ball offers, again reducing the volume of customer queries you will have to deal with. What constitutes a low-ball offer is up to you. Some dealers want to consider everything, other might reject all offers less than 80%.

[Most offers cluster around 80%; putting this value above 80% will result in most offers being automatically rejected.]

Remember, if a customer’s offer is not automatically rejected, you can always counteroffer at a higher price.

In order for us to automatically delete sold items from eBay, we use the same files you send to the large book sites, like Biblio and AbeBooks. The easiest way to do this is to use Biblio’s free Routing service. As soon as you send an add/delete file to them, they forward it to us. If you aren’t familiar with Biblio’s routing service, here are the instructions:

  1. Go to http://www.biblio.com.
  2. On the bookseller page, below the heading Add or Edit Inventory, is a link:
    “Do you list on other sites? We can help make your life easier (for free).”
    Follow that link. Or this one (you’ll need to be logged in already for this link to work): https://www.biblio.com/app/index.php/booksellers/basic_routing
  3. Click the New Route button, on the far right.
    new-route
  4. Enter these values
    Host Name: ftp.hammerpriced.com
    Username: your-user-name (supplied by us)
    Password: your-password (supplied by us)
    screenshot-53

  5. Select Send Via FTPS. Hit save.
  6. On the far right, click the Turn On button. Don’t miss this step, or it won’t work.
    turn-on
    (If you already have one or more routes established, the HammerPriced route you just created will be found in the Inactive tab. Click the Inactive tab, then find your ftp.hammerpriced.com route, then click the Turn On button.)

 

That’s it!

As always, if you have any questions, don’t hesitate to ask.

In order for us to automatically delete sold items from eBay, we use the same files you send to the large book sites, like Biblio and AbeBooks. The easiest way to do this is to use Biblio’s free Routing service. As soon as you send an add/delete file to them, they forward it to us. If you aren’t familiar with Biblio’s routing service, here are the instructions:

  1. Go to http://www.biblio.com.
  2. On the bookseller page, below the heading Add or Edit Inventory, is a link:
    “Do you list on other sites? We can help make your life easier (for free).”
    Follow that link. Or this one (you’ll need to be logged in already for this link to work): https://www.biblio.com/app/index.php/booksellers/basic_routing
  3. Click the New Route button, on the far right.
    new-route
  4. Enter these values
    Host Name: ftp.hammerpriced.com
    Username: your-user-name (supplied by us)
    Password: your-password (supplied by us)
    screenshot-53

  5. Select Send Via FTPS. Hit save.
  6. On the far right, click the Turn On button. Don’t miss this step, or it won’t work.
    turn-on
    (If you already have one or more routes established, the HammerPriced route you just created will be found in the Inactive tab. Click the Inactive tab, then find your ftp.hammerpriced.com route, then click the Turn On button.)

 

That’s it!

As always, if you have any questions, don’t hesitate to ask.

The following information will also be sent to you during the HammerPriced setup process.

In order to set up your eBay listings correctly, there are a number of settings you’ll need to decide upon.

Here are the settings questions:

1. Your PayPal address:

2. ZipCode where you ship from:

3. Handling Time for shipping:

1 day is eBay’s recommended setting; 2 is ok; 3 is frowned on but will work. These are business days (M-F) from payment date. 0 (same day) or 1 are required for eBay’s Top Rated seller status.

4. Returns Policy
Returns Accepted or Returns Not Accepted

5. Returns Accepted Within
If returns are accepted, then you can choose 14, 30 or 60 days. 30 days is required for Top Rated seller status.

6. Shipping Cost Paid By
Buyer or Seller

7. Return Policy Text

Here is a standard policy. You can write what you want:

Returns accepted for any reason within 14 days. Buyer pays return shipping unless there was an error in the listing.

8a. Do You Collect Sales Tax?
8b. Have You Set Up a Tax Rate Table in eBay?

eBay will calculate sales tax for you, but only if you have set up a tax rate table on eBay. Sales tax will only be added for buyers in states where you collect tax (i.e., if you are in California, sales tax will not be added to sales made to buyers in Iowa).

HammerPriced cannot add sales tax for you; we can only tell eBay to consult your sales tax table.

Here are the instructions for setting up a sales tax table in eBay:
http://pages.ebay.com/help/pay/checkout-tax-table.html#setting

9. Ebay Buy It Now Price Markup/Mark Down
Do you want the eBay BIN price to be more, the same, or less than your standard database price? If More or Less, by what %?

10. Consider Best Offers?
HammerPriced recommends that you consider Best Offers. eBay buyers expect to haggle and sellers who do see much better results.

For more information on Best Offers, see
http://www.hammerpriced.com/support/#collapse-1881
http://www.hammerpriced.com/creative/ebay-best-offer-settings/

11. Do You Want to Auto Reply to Offers?
We recommend yes, but that you also set Auto Accept and Auto Decline ranges. This way you don’t have to deal with people who offer $25 for something priced at $250. Many eBay buyers like to wheel and deal a bit and successful sellers give them that option, even if it is something of an illusion.

11a. Auto accept offers of at least xx% of BIN price (after any increase to the base price is applied)

11b. Auto decline offers of less than xx% of BIN price.

[As an example, if your website price is $100 and you Markup the price by 10% to $110 BIN on eBay, and you autoaccept offers of 80%, and autoreject those below 50%, then you’d accept offers of .8 x 110 = $88 to $110, reject offers of 0.5 x $110 = $55 and below; and consider offers from $55.01 to $87.99]

The following information will also be sent to you during the HammerPriced setup process.

In order to set up your eBay listings correctly, there are a number of settings you’ll need to decide upon.

Here are the settings questions:

1. Your PayPal address:

2. ZipCode where you ship from:

3. Handling Time for shipping:

1 day is eBay’s recommended setting; 2 is ok; 3 is frowned on but will work. These are business days (M-F) from payment date. 0 (same day) or 1 are required for eBay’s Top Rated seller status.

4. Returns Policy
Returns Accepted or Returns Not Accepted

5. Returns Accepted Within
If returns are accepted, then you can choose 14, 30 or 60 days. 30 days is required for Top Rated seller status.

6. Shipping Cost Paid By
Buyer or Seller

7. Return Policy Text

Here is a standard policy. You can write what you want:

Returns accepted for any reason within 14 days. Buyer pays return shipping unless there was an error in the listing.

8a. Do You Collect Sales Tax?
8b. Have You Set Up a Tax Rate Table in eBay?

eBay will calculate sales tax for you, but only if you have set up a tax rate table on eBay. Sales tax will only be added for buyers in states where you collect tax (i.e., if you are in California, sales tax will not be added to sales made to buyers in Iowa).

HammerPriced cannot add sales tax for you; we can only tell eBay to consult your sales tax table.

Here are the instructions for setting up a sales tax table in eBay:
http://pages.ebay.com/help/pay/checkout-tax-table.html#setting

9. Ebay Buy It Now Price Markup/Mark Down
Do you want the eBay BIN price to be more, the same, or less than your standard database price? If More or Less, by what %?

10. Consider Best Offers?
HammerPriced recommends that you consider Best Offers. eBay buyers expect to haggle and sellers who do see much better results.

For more information on Best Offers, see
http://www.hammerpriced.com/support/#collapse-1881
http://www.hammerpriced.com/creative/ebay-best-offer-settings/

11. Do You Want to Auto Reply to Offers?
We recommend yes, but that you also set Auto Accept and Auto Decline ranges. This way you don’t have to deal with people who offer $25 for something priced at $250. Many eBay buyers like to wheel and deal a bit and successful sellers give them that option, even if it is something of an illusion.

11a. Auto accept offers of at least xx% of BIN price (after any increase to the base price is applied)

11b. Auto decline offers of less than xx% of BIN price.

[As an example, if your website price is $100 and you Markup the price by 10% to $110 BIN on eBay, and you autoaccept offers of 80%, and autoreject those below 50%, then you’d accept offers of .8 x 110 = $88 to $110, reject offers of 0.5 x $110 = $55 and below; and consider offers from $55.01 to $87.99]

HammerPriced offers three settings for automated Best Offer responses on eBay.

  1. Allow Best Offers: Yes or No
  2. Auto Accept From: % of eBay List Price
  3. Auto Decline Below: % of eBay List Price

A related setting is Adjust Database Price By: %

Adjust Database Price By allows you to increase (values over 100%) or decrease (values under 100%) the asking price for your item in you book-cataloging database (e.g., BookHound or BookTrakker).

Example. If you have an item priced at $100 and you want the item to start at $125 on eBay, you would set the Adjust Database Price by setting to 125%.

Allow Best Offers. If you choose yes, then eBay will allow customers to make offers on your items. If you choose no, the customer will have to pay the full asking price or not purchase the item.

Auto Accept From determines what kind of discount off the asking price you want eBay to accept automatically. The advantage of using this setting is efficiency and better sale completion rates. You won’t have to respond to as many offers manually, and some of your customers will know right away that they purchased the item. This makes customers more likely to pay on the spot.

Typical settings range from 75 to 90%.

Auto Decline Below causes eBay to automatically reject low-ball offers, again reducing the volume of customer queries you will have to deal with. What constitutes a low-ball offer is up to you. Some dealers want to consider everything, other might reject all offers less than 80%.

[Most offers cluster around 80%; putting this value above 80% will result in most offers being automatically rejected.]

Remember, if a customer’s offer is not automatically rejected, you can always counteroffer at a higher price.